Let's try and check your domain before we try to contact the busy Cyborg team. You will get an instant response and will not have to wait several days. 9 out of 10 questions I get, can be found in the FAQ or using these tools. Good luck.
Check EmailDiversion tm
domain name
password
Check WebDiversion tm
Check Website using FTP
Damn it. I will read the FAQs
I still have a question, help
Transfer / move a domain
You can receive a full FAQ by writing a blank email to support@uk2.net which is an automated robot that is not linked to a human being.