The Newbie
Marianne is the mother of two, works in law enforcement and is a "newbie"
on the Internet. She uses the Web for both work and personal reasons,
and heard about Google Answers through a family member. Marianne has
trouble creating the right Google searches to find the information
she wants and lacks the time necessary to go online to do extensive
research.
The Question:
Marianne priced this question at $25: "What is the procedure to
sponsor an adult or juvenile (12 years old) from Ireland in the
United States?"
The Answer:
In less than two hours, Marianne had a response that provided all
the information she needed. She rated it five stars and left the
following comment, "thorough response… excellent, useful information
and referral sites for follow-up… Google Answers is convenient,
convenient, convenient!"
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The Frequent User
John is a postal worker in Australia who is very
familiar with the Internet and other comparable answer sites on the
Web. John has limited time and resources with which to research his
general questions on family, home, travel and history.
The Question:
From April to September 2002, John asked 14 questions ranging in
price from $3-$12 USD. His questions touched on everything from
home pest control "How
do I rid my apartment of ants?" to U.S. Government
protocol "Presidents Thanksgiving
Turkey gift?"
The Answer:
John has been highly satisfied with his Google Answers experience,
rating most of his answers five stars. According to John, "Google
Answers researchers see themselves as a team rather than a group
of competing individuals . . . It's like dealing with mates who
I might invite round for a barbeque. Google Answers is the Numero
Uno site in the answers & information assistance category. I first
tried it shortly after it began and was so impressed by what came
back as a response that I tried it again, then again."
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| The Business Professional
George is an executive for a technology start-up
company. He's a regular Google user and is very knowledgeable about
computers and the Internet, but his schedule is overloaded with projects.
He works with a small group, there's no one in the office who can
help him with research.
The Question:
George decided to save some time on a business problem by asking
for advice from the Google Answers team. George posted a $50 request
for a list of the top 20 Venture Capital Firms active in the New
York City area that invest in computer technology.
The Answer:
In less than two hours George had an answer he rated five stars.
His comment, "Just what I was looking for… I had a good early experience
that made me believe they would get a thorough job done on any question
I could ask. I have now asked business questions when I don't have
time to do research on my own, and I have always been completely
satisfied with the quality of the information and the speed with
which it was provided."
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