The saga of the incompetent bastards at ____
I wish I weren't anonymous, because then I could tell you all NEVER to go to the shop I took my computer to. Which is the shop that everyone around here says, "oh, take it to so-and-so, they're great" but obviously they aren't, which only serves to reinforce my bigotry and sense that this place is full of yahoos. Anyway. The technicians at do-not-go-to-that-shop kept my baby hostage for two weeks, two weeks of squabbling with Mr. B. over his laptop, two weeks of feeling like my brain was in hock, two weeks of not being able to print at work b/c Mr. B.'s machine isn't set up on the network and the network setup guy was on vacation (I tried to do it myself. It's a Mac. It should be easy. I couldn't figure it out, and I kept thinking surely my machine would be ready any day now...).
So after two weeks of me calling and hassling them, and repeating the symptoms to everyone I talked to, the shop finally calls and says, "you know, we just cannot seem to reproduce the problem. Maybe it's just that you need a new battery?" Which I do, but that ain't it. Anyway, since they are helpless motherfuckers, and Mr. B. and I are sick of squabbling, he goes into Big City to get the machine. Talks to the guy who tried to diagnose it. Diagnostic guy says that certain symptoms that Mr. B. says, "but did you check this?" are things he was never told about, which is a bunch of crap b/c I told him myself, personally, three times. Anyway, Mr. B. pays these bozos $75 for failing to figure out what's wrong with the machine and takes it home with a promise to call if the problem recurs.
Which it does. Six fucking times in two hours, as soon as I start using it again.
So finally, I just say to Mr. B., "you know, my theory is that it is the case that is the problem. But maybe it's just the keyboard. It can't hurt to pop open the damn thing and vacuum it, right?" And Mr. B. agrees. So he does it (I'm nervous about poking around inside computer innards).
And goddamn if it doesn't seem to be working just fine now.
So. Don't ever go to that shop. Because they are idiots.
So after two weeks of me calling and hassling them, and repeating the symptoms to everyone I talked to, the shop finally calls and says, "you know, we just cannot seem to reproduce the problem. Maybe it's just that you need a new battery?" Which I do, but that ain't it. Anyway, since they are helpless motherfuckers, and Mr. B. and I are sick of squabbling, he goes into Big City to get the machine. Talks to the guy who tried to diagnose it. Diagnostic guy says that certain symptoms that Mr. B. says, "but did you check this?" are things he was never told about, which is a bunch of crap b/c I told him myself, personally, three times. Anyway, Mr. B. pays these bozos $75 for failing to figure out what's wrong with the machine and takes it home with a promise to call if the problem recurs.
Which it does. Six fucking times in two hours, as soon as I start using it again.
So finally, I just say to Mr. B., "you know, my theory is that it is the case that is the problem. But maybe it's just the keyboard. It can't hurt to pop open the damn thing and vacuum it, right?" And Mr. B. agrees. So he does it (I'm nervous about poking around inside computer innards).
And goddamn if it doesn't seem to be working just fine now.
So. Don't ever go to that shop. Because they are idiots.
