Anonymizer Universal Beta Survey

Question details

1. Username (Required)

Your Anonymizer Username

2. Email Address (Required)

Your valid email address

3. Operating System

What Operating System are you using?

4. Comment type

What type of comment are you submitting? Please submit all written comments in question 20.

Issue Installing the Software - Bug (Questions 6-20 Required)

Issue Connecting to the Servers - Bug (Questions 6-20 Required)

Beta Software Performance Issue - Bug (Questions 6-20 Required)

Suggestion for Software Usability - Bug (Question 20 Required; 6-19 Suggested)

Customer Experience - Please add comment (Question 20 Required; 6-19 Optional)

Additional Comment

5. Please rate your satisfaction with the Anonymizer Universal Beta client

Internet Speed

Extremely Satisfied

Somewhat Satisfied

N/A - No Opinion

Somewhat Dissatisfied

Extremely Dissatisfied

Compatibility with security software

Extremely Satisfied

Somewhat Satisfied

N/A - No Opinion

Somewhat Dissatisfied

Extremely Dissatisfied

Ability to connect on multiple networks (i.e. home, café, hotel, restaurant, library)

Extremely Satisfied

Somewhat Satisfied

N/A - No Opinion

Somewhat Dissatisfied

Extremely Dissatisfied

Connecting to Anonymizer servers

Extremely Satisfied

Somewhat Satisfied

N/A - No Opinion

Somewhat Dissatisfied

Extremely Dissatisfied

6. Bug report

Are you currently experiencing the issue your are reporting?

Yes, all the time.

Yes, the issue occurs sporadically (1-2 times a day)

Yes, the issue occurs frequently (3 or more times a day)

No, this issue has been resolved.

Additional Comment

7. What is the exact error message you are receiving?

Please include the error code number (if any.)

8. Please describe the steps you take to reproduce this error.

9. Please locate the following logs and paste the information below. Or email the log as an attachment to beta@anonymizerinc.com.

On Windows:

Locate the file Anonymizer Universal.log
Go to: Preferences→Advanced Logging Options→View Log
Note: Please select “Clear Log”, change the Logging Level to Detailed or Verbose and repeat the error prior to submitting your report if you are seeing an error with the connection. Do NOT submit a Debug log unless requested.

On Mac:

Go to: Macintosh HD→Library→Application Support→Anonymizer→Logs
Select the file ending in .openvpn.log

10. What type of Internet connection were you using when the issue occurred?

If "other" - Please Specify

11. Have you experienced a similar issue with the current Anonymizer Universal client?

Yes

Additional Comment

12. Have you found it necessary to configure your security suite or firewall to enable Anonymizer Universal Beta to function correctly?

Yes

Additional Comment

13. What type of security suite/firewall were you using when the issue occurred?

If "other" - Please Specify

14. Have you ever been in a location or on a network where you were unable to connect to Anonymizer Universal Beta? If yes, please indicate where.

Yes

Additional Comment

15. Have you found it necessary to configure your router to enable Anonymizer Universal Beta to function correctly (i.e. Port 1194 for better UDP connection)?

Yes

Additional Comment

16. What type of router do you use?

Please check all that apply

If "other" - Please Specify

17. Was the Anonymizer Universal Beta client able to connect faster after the first successful connection was established?

Yes

Additional Comment

18. Did switching between the Connection Modes (i.e. UDP, TCP) resolve your connection issue?

Yes

Additional Comment

19. If you are unable to connect using OpenVPN, please switch to L2TP by going to Preferences-> Advanced Connection Settings and select L2TP/IPSec. Does this resolve your connection issue?

Yes

Additional Comment

Personal tools

Sections

Anonymizer Universal Beta Survey

1. Username (Required)

2. Email Address (Required)

3. Operating System

4. Comment type

5. Please rate your satisfaction with the Anonymizer Universal Beta client

Internet Speed

Compatibility with security software

Ability to connect on multiple networks (i.e. home, café, hotel, restaurant, library)

Connecting to Anonymizer servers

6. Bug report

7. What is the exact error message you are receiving?

8. Please describe the steps you take to reproduce this error.

9. Please locate the following logs and paste the information below. Or email the log as an attachment to beta@anonymizerinc.com.

10. What type of Internet connection were you using when the issue occurred?

11. Have you experienced a similar issue with the current Anonymizer Universal client?

12. Have you found it necessary to configure your security suite or firewall to enable Anonymizer Universal Beta to function correctly?

13. What type of security suite/firewall were you using when the issue occurred?

14. Have you ever been in a location or on a network where you were unable to connect to Anonymizer Universal Beta? If yes, please indicate where.

15. Have you found it necessary to configure your router to enable Anonymizer Universal Beta to function correctly (i.e. Port 1194 for better UDP connection)?

16. What type of router do you use?

17. Was the Anonymizer Universal Beta client able to connect faster after the first successful connection was established?

18. Did switching between the Connection Modes (i.e. UDP, TCP) resolve your connection issue?

19. If you are unable to connect using OpenVPN, please switch to L2TP by going to Preferences-> Advanced Connection Settings and select L2TP/IPSec. Does this resolve your connection issue?

20. Please use the area below to add any additional comments, questions, or information.