What type of Internet connection does Anonymizer Surfing work with?
All kinds: modem, DSL, ISDN, cable and most other forms of Internet connections work with our service.
Will the Anonymizer Surfing service work with WebTV, Macintosh, Linux, UNIX, etc.?
Yes. Our service works with all major operating systems
and ISPs. However, if you notice any unusual behavior, please report it to support@anonymizer.com.
Does your service work with AOL?
Yes. But, again, if you notice anything unusual, please email support@anonymizer.com.
How do I know the service is working?
There are three ways you can tell the service is working. The first is seeing
"[protected-NAME]" following the title of each page in the title bar of your
browser. The title bar is the one at the very top of your browser window that
usually has buttons to minimize, maximize and close the browser. The actual
value of NAME isn't important -- its just the name of the Anonymizing proxy
that happened to serve up your page and is likely to change with each new page
you load.
The second way to verify that our service is working is by confirming that the
site you are visiting has an "anonymizer.com" prefix in
the location bar of your browser. The location bar is the area
of the browser labelled "Location:" (or "Address" in Internet Explorer)
into which you can type the
address of a new web site to visit. It will look like the following:
http://anon.free.anonymizer.com/http://www.yoursite.com
The "free" in the address will
be "user" if you're a Premium customer.
The third visual cue you have is the blue Anonymizer Toolbar found at the top
of each page you load anonymously. This is the large blue box that says, "This
page was loaded Anonymously," on it and has a text entry box into which you
can type the address of a new web site to visit. Note that this bar may be hidden
on some sites that use frames. If you do not see this bar, check for the other
two signs of being protected.
If I click on a link, on a protected web page, will it be protected as well?
Yes.
How do I stop using the service?
The best ways to stop using the service are to
either quit your browser or to manually type a new site into the
browser's "Location:" bar.
If I bookmark while using your service, will it be protected the next time
I use it?
Yes.
How do I change my password, email address or auto-billing option?
Please see our Account Status
Page.
How do I check to see when my account will expire?
Please see our Account Status
Page.
Can my employer, ISP, firewall, government, etc. see
where I am going?
The free service protects you from the
web sites you are visiting. The free service does not protect you from any
eavesdropping intermediary between your machine and ours. Premium
users have the option of using
URL Encryption which protects them
from the logging and tracking methods most often employed by intermediaries
(ISPs, firewalls, etc).
Users who desire a completely secure connection between their computer and
ours should look into an Anonymizer SSH account.
Can I use Java, JavaScript or Cookies
while I'm surfing with the Anonymizer?
Premium users can use
Safe Cookies to accept "sanitized" and
"secured" cookies from web sites. These cookies are encrypted by the Anonymizer
to ensure intermediaries cannot read them and are rewritten so as to be
"session-only," so that they are not stored permanently on your
computer. All other technologies are disabled
because they pose serious risks to your privacy.
We do, however, plan
to place more of these features under the control of our users
as we continue to improve our service.
But I can turn off Java, JavaScript and Cookies in my
browser... Why do I need you?
There are many things that happen "behind the scenes"
that you can't turn off with your browser. For instance, your browser sends
the address of the last page you visited to every new site that you load.
It also sends information about your operating system,
browser software, IP address, and more.
Most browsers do not have features that will allow
you to stop the broadcasting of this information. And more importantly,
only a third-party proxy service like ours would have the ability to
hide your IP address and prevent logging by intermediaries.
What if my question wasn't answered here?
Please email
support@anonymizer.com
with any more questions that you may have.