Anonymizer® Total Net Shield™ v2.08 -
Anonymizer Total Net Shield™ v2.07 - Frequently Asked Questions
How do I know my Total Net Shield is encrypting my traffic and changing my IP address?
Please ensure that you are in Secure Mode and logged on to Total Net Shield. This can be verified by an IP checking web site, such as www.ipchicken.com. If you are being secured by Total Net Shield the IP address shown will match the Name Address shown with no information regarding an Internet Service Provider. Click Here for detailed information.
What is ChannelerInst.exe?
This is the installation file for Total Net Shield 2.07.
How do I secure or restore my browser, e-mail, newsgroup, and Instant Messenger settings?
Please run the Configuration Wizard in the Anonymizer folder in your Programs. Click Here for more information.
My IP address does not match the IP address given in the browser configuration Support pages.
The Total Net Shield IP address changes every 24 hours. The IP address given in the screen shot is one IP address that was used by Total Net Shield. The IP address will always geolocate to the United States. The location will change periodically.
Why do I see a Page Cannot be Displayed message when I open my browser?
Please ensure that you are logged on to Total Net Shield. Click Here for detailed information.
What is the difference between 127.0.0.1 and localhost? When should I use one rather than the other?
The two terms are interchangeable. The term localhost is a designation meaning this computer. 127.0.0.1 is the loopback IP address also indicating this computer. The Configuration Wizard will populate 127.0.0.1 in the browsers and the manual configuration uses localhost. Either configuration is correct.
My IP address does not change in my AOL browser or show up in the Configuration Wizard.
AOL does not accept proxies. If you use this browser please only visit trusted sites that you are comfortable visiting without encryption or anonymity
What is the difference between the Anonymizer News Server and a Personal News Server?
The Anonymizer News Server is a specific News Server available to all Total Net Shield customers. A Personal News Server is a service that you already subscribe to and access through an application on your computer. Total Net Shield enables you to secure and anonymize all these communications.
The Configuration Wizard will not configure my AIM.
AOL does not accept proxies. This applies to both the Instant Messenger and the browser.
The Configuration Wizard will not configure my Windows Messenger.
Windows Messenger is configured when you secure the Internet Explorer browser.
When I check my email I keep getting a username and password pop up.
This occurs because the email account is not active until an email is sent to it. Please send yourself a test message to username@mail.anonymizer.com from another personal email account. If you are still having problems, please contact Support by calling 1-888-270-0141 or 1-858-866-1300 for assistance Monday through Friday 7:30am-5pm PST or through email. Contact Us
How do I configure my browser, news reader, or e-mail client that does not appear in the Configuration Wizard?
Please contact Support by calling 1-888-270-0141 or 1-858-866-1300 for assistance Monday through Friday 7:30am-5pm PST or through email Contact Us.
