Anonymizer Anonymous Surfing™
Welcome to TroubleshootingOur Troubleshooting section will help you find answers on how to correct common issues that you may be experiencing. Choose from the list below to access instructions on how to fix these issues. Under each Issue, you will find the exact Error Messages which correspond with the provided solutions.
Many of the issues require different instructions for Windows XP and Windows Vista users. Please make sure to choose the correct directions for your operating system before proceeding.
Common Issues:My Username and Password Isn’t changing
Error Messages:Username does not match our records.
Client username:
Server username:
Resolution:Click Here
Common Issues:A Web site told me my certificate is invalid.
Error Messages:The Certificate presented by ______.com is invalid.
Resolution:Click Here
Common Issues:My browser tells me I “cannot authenticate.”
Error Messages:Anonymizer was unable to authenticate you with our Privacy Network.
Resolution:Click Here
Common Issues: My IP Address Isn’t Changing- Part 1: Connection errors
Error Messages: Cannot connect to servers
The “Everyone else sees” IP address matches the “Real IP Address”
Anonymizer cannot find an active Internet connection.
Resolution:Click Here
Common Issues:My IP Address Isn’t Changing- Part 2: Proxy errors
Error Messages:Cannot login to pmproxy
Cannot start local proxy
IP address is 255.255.255.255
Resolution:Click Here
