Anonymizer Nyms™ Web
Troubleshooting
How do I ensure my Nyms reply does not include personal and identifying information?
Use the "Reply" feature and the reply email address will be populated with a tag routing the email through the Nyms server. This will ensure the reply has your Nyms address rather than your normal email address
Please ensure that your email does not automatically provide your name or a signature when replying.
Remove the original email and header if it contains identifying information.
Delete the links to disable or update this Nym in the text of the email.
If you have multiple accounts in your email client, for example, Outlook or Thunderbird, you must reply from the email address the Nym was sent to.
Do not add additional recipients as it is not possible to send to more than one address at a time.
When sending to a Nyms email address, please use the address in the "To" field. The Nyms servers do not recognize "cc" fields.
I’m not receiving my Nyms email.
Please check your "Spam" or "Bulk" folder and mark any Nyms messages as not Spam.
Update your email address using the steps described in "I can’t send a Nym" above.
Please ensure your Nyms subscription is current. If your subscription has expired, you will not receive your Nyms email.
Do I still need to report these emails as Spam to my email provider?
No, when you mark these emails as Spam you are actually reporting the nyms.net domain as Spam. This increases the chance of Nyms then being caught in a Spam filter and possibly being blocked entirely.
Can I view my Sent Messages?
No. As Nyms is a re-routing service we do not maintain records of Sent Mail. If you use the Nyms Web site or the software there will not be a record of the Anonymous email messages sent unless you send a copy of the message to your personal email address. These messages are not saved on our server.
Can I delete a Nym?
It is not possible to completely delete a Nym as this would create a security risk if the Nym name (yournym@nyms.net ) was duplicated by another customer in the future. If this were to happen, they would receive your email from that Nym. To avoid this security risk, any unwanted "Nyms" are simply disabled instead.
How do I change the email address my Nyms are sent to?
Click on "Preferences" and "Update" and enter the email address to receive your Nyms. You will then receive a confirmation email to this address that you will need to click on before you are able to use Nyms.
Can I configure Nyms into my Outlook or other email client?
The Web site, www.nyms.net, will send a Nyms email message with an attachment up to 5 MB. A reply sent to a Nyms email address supports attachments up to 2 MB.
