Anonymizer Total Net Shield v2.09
Frequently Asked Questions
I received a pop up to verify my Host Key. How can I verify it is the correct key?
Please visit our Support page to verify the key. See Step 3 of the Configuration Wizard which is part two of Installing your Total Net Shield application.
How can I show my real IP address?
You can either click on Running in Secure Mode to change the status to Running in Insecure Mode or run the Configuration Wizard and select Restore Settings for the browser that you would like to show your real IP address.
How do I know my Total Net Shield is encrypting my traffic and changing my IP address?
Please ensure that you are in Secure Mode, logged on to Total Net Shield and using a configured browser. This secure status can be verified by an IP checking Web site, such as www.ipchicken.com. If you are being secured by Total Net Shield, the IP address shown will match the Name Address shown below in the Advanced section.
Why do I see a Page Cannot be Displayed message when I open my browser?
Please ensure that you are logged on to Total Net Shield. Click Here and see Logging In for detailed information.
How can I remove Total Net Shield settings from my Browser?
Please run the Configuration Wizard. For further detail and manual configuration please visit our Support pages.
Some web sites do not allow me access when Total Net Shield is Secure. How can I use these sites without being Insecure?
Please see Adding Proxy exceptions to your browser in our Support pages.
Some Wi-Fi hotspots do not allow me access when Total Net Shield is Secure. How can I use these sites without being Insecure?
Please see Adding Proxy exceptions to your browser in our Support pages.
When I check my location why am I shown as in the ocean?
The IP checking site has identified the request as coming from an anonymous proxy. They are unable to determine your geographic location so display the ocean. This is confirmation that you are anonymous.
How do I find out what version of Total Net Shield I have?
On the Total Net Shield Menu bar click Help the About. The version number is on the blue banner.
