Anonymizer Universal™Windows Platform
Windows Firewall Configurations | Software
Windows Firewall - Windows 7 Windows Firewall - Windows XP ZoneAlarm Internet/Extreme Security Firewall Norton Internet Security Firewall Norton 360 Firewall BitDefender Firewall McAfee Firewall AVG Internet Security Configuration ESET Smart Security Configuration Webroot Internet Security Essentials Firewall Configuration Webroot Internet Security Complete Firewall Configuration Kaspersky Internet Security 2010 Firewall Configuration Trend Micro Internet Security Firewall Configuration
Please follow the instructions below to configure your Windows 7 to allow the Anonymizer Universal connection:
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Windows 7 firewall connection so it will allow the Anonymizer Universal connection. To do so‚ follow these steps.Step 1Top ↑
Click on “Start.”
Step 2Top ↑Then on “Control Panel.”
If in “Category” view, switch to one of the icon views.
Step 3Top ↑Open the “Windows Firewall.”
Step 4Top ↑Select “Allow a program or Feature through Windows Firewall.”
Please note: If you are using a third party firewall in addition to or in place of the Windows firewall or see the message,“These settings are being managed by vendor application…,” configure the other firewall. Look for your firewall application for configuration instructions above. If your firewall or security suite is not found, email Technical Support for assistance. If you are using a router, see the Firewall - Hardware as this may also require configuration.
Step 5Top ↑Look for Anonymizer Universal in the “Allowed Programs and Features:” list. If there, it must have a check in its box to be exempt from the Firewall. If checked, click “OK” and close the “Control Panel.”
Step 6Top ↑If not in the list, click “Change settings,” then “Allow another program…” (see above)
Step 7Top ↑If Anonymizer Universal is listed in the “Add a Program” window, click on it to highlight and click “Add.” If it is not listed, use the “Browse” button to locate Anonymizer Universal.exe.
Step 8Top ↑If using “Browse,” locate Anonymizer Universal, click “Open,” then “Add.”
Step 9Top ↑Anonymizer Universal will be added to “Programs and Services…” and will be checked. Click “OK” close the “Windows Firewall” then close the “Control Panel.”
Please follow the instructions below to configure your Windows XP to allow the Anonymizer Universal connection:
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Windows XP firewall connection so it will allow the Anonymizer Universal connection. To do so‚ follow these steps.Step 1Top ↑
Click on “Start.” Then “Control Panel.”
Step 2Top ↑Open the “Windows Firewall” (Classic View) or “Security Center” then “Windows Firewall” (Category View).
Step 3Top ↑If the Windows Firewall status is “ON (recommended),” select the “Exceptions” tab.
Step 4Top ↑Look for Anonymizer Universal in the “Programs and Services” list. If there, it must have a check in the box to be exempt from the Firewall. If checked, click “OK,” close the “Security Center” (if open) and the “Control Panel.”
Please note: If you are using a third party firewall in addition to or in place of the Windows firewall or see the message,“These settings are being managed by vendor application…,” configure the other firewall. Look for your firewall application for configuration instructions above. If your firewall or security suite is not found, email Technical Support for assistance. If you are using a router, see the Firewall - Hardware as this may also require configuration.
Step 5Top ↑If Anonymizer Universal is not listed, click on “Add Program…” then select it from the “Programs” list or use the “Browse” button to locate Anonymizer Universal.exe.
Step 6Top ↑If using “Browse,” once found, click “Open,” then “OK.”
Step 7Top ↑Anonymizer Universal will be added to “Programs and Services…” and will be checked. Click “OK,” close the “Control Panel or “Security Center” then “Control Panel.”
ZoneAlarm Internet/Extreme Security Firewall Configuration
To ensure your software firewall is not blocking Anonymizer Universal‚ please follow these steps. We have provided the configuration for ZoneAlarm below as an example of the needed settings.
Add universal.anonymizer.com as a Trusted Network within your Firewall.
If you have the option of unblocking certain ports‚ please ensure that port 500 and 4500 are open to incoming and outgoing UDP traffic to the universal.anonymizer.com domain.
In ZoneAlarm Internet Security and ZoneAlarm Extreme Security: Create Firewall Trusted Zone Customize Program Control Settings Allow UDP VPN Traffic
Create Firewall Trusted Zone
It is necessary to add the Anonymizer Universal VPN connection to your Trusted Zones so ZoneAlarm will recognize that you are connecting to the Anonymizer server for the first time‚ similar to the way it recognizes that you are connecting to a new Wired or Wireless network. To accomplish this‚ simply follow these steps.Step 1Top ↑
Open the “ZoneAlarm Control Center” and click on “Firewall” in the left-hand column. Then‚ choose “Zones” underneath Firewall‚ and click “Add” in the bottom right. Select “Host/Site.”
Step 2Top ↑Enter the Host name “universal.anonymizer.com” with Description “Anonymizer Universal” as a “Trusted” Zone and Click “OK.”
Step 3Top ↑Finally‚ click “Apply‚” and then follow the same steps to add the Host name “greenlight.anonymizer.com” with Description “Anonymizer Universal IP check” as a “Trusted” Zone. Click “OK‚” and then “Apply.”
Customize Program Control Settings
It is also necessary to set Anonymizer Universal as a custom‚ Super Trusted Program. Follow this simple step.Step 1Top ↑
Select the “Program Control” section on the left navigation and then “Programs” directly beneath. Choose “Anonymizer Universal.” Update the settings to “Custom” in the “Smart Defense” column‚ “Super Trusted” under the “Trust Level” column‚ and make sure there are green checkmarks for all entries‚ “Access‚” “Server‚” and “Send Mail.” To change these settings‚ simply left click on the entry and select “Allow.”
Step 2Top ↑Once you have completed these directions and Anonymizer Universal has been updated in the manner illustrated below‚ ZoneAlarm will then allow connections to Anonymizer Universal without interruption.
Allow UDP VPN Traffic
To allow UDP VPN traffic‚ follow these simple steps:Step 1Top ↑
Select the “Firewall” section in the column on the left. Then‚ click on the “Custom” button in the “Internet Zone Security” section.
Step 2Top ↑Select the “Trusted Zone” tab. Scroll down to find the entry that says “Allow incoming UDP ports: (none selected).” Check this box‚ and then click “(none selected).” You will see an entry field open at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”
Step 3Top ↑Next‚ choose the “Allow outgoing UDP ports: (none selected).” Check this box‚ and then click “(none selected)” as you did in step 2. You will see an entry field at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”
Step 4Top ↑Ensure that you now see an entry for “Allow incoming UDP ports: 500‚ 4500‚ 1701‚ 1702” and “Allow outgoing UDP ports: 500‚ 4500‚ 1701‚ 1702” and then click “OK.”
Step 5Top ↑Next‚ select the “Internet Zone” tab. Scroll down to find the entry that says “Allow incoming UDP ports: (none selected).” Check the box‚ and then click “(none selected).” You will see an entry field open at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”
Step 6Top ↑Next‚ choose the “Allow outgoing UDP ports: (none selected).” Check this box‚ and then click “(none selected)” as you did in step 5. You will see an entry field at the bottom of the window. Enter “500‚ 4500‚ 1701‚ 1702” and then click “Apply.”
Step 7Top ↑Ensure that you now see an entry for “Allow incoming UDP ports: 500‚ 4500‚ 1701‚ 1702” and “Allow outgoing UDP ports: 500‚ 4500‚ 1701‚ 1702” and then click “OK.”
Norton Internet Security Firewall Configuration
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Norton Internet Security Firewall connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ access your Norton Internet Security software and follow these steps.Step 1Top ↑
In the main screen‚ click on the “Settings” button in the middle “Network” section.
Step 2Top ↑When the new window opens up‚ scroll down to “Smart Firewall.” Next‚ click on “Configure” next to the “Program Control” section.
Step 3Top ↑Locate “Anonymizer Universal” in the list of programs and change the dropdown from “Auto” to “Allow.” Click “Apply‚” and then “OK.”
Step 4Top ↑Click on “Configure” next to “Advanced Settings” in the “Smart Firewall” section.
Step 5Top ↑Click “Configure” next to “General Rules” at the top of the page.
Step 6Top ↑Select “Add.”
Step 7Top ↑Select “Allow” from the list‚ and then “Next.”
Step 8Top ↑Select “Connections to and from other computers‚” and then “Next.”
Step 9Top ↑Select “Any computer” from the list‚ and then “Next.”
Step 10Top ↑Change the Protocol dropdown menu to “UDP” and select “Only communications that match all types and ports listed below.” Click “Add.”
Step 11Top ↑Select “Individually specified Ports” under “Filter by” and “Remote” under “Locality.” In the “Enter port number or numbers‚” type “500 4500.” Make sure you include the space as indicated in the example below. Click “OK.”
Step 12Top ↑Click “Next.”
Step 13Top ↑Check “Apply this rule‚” and then “Next.”
Step 14Top ↑Name your rule something that is related to Anonymizer so you will recognize it. We suggest something like “Anonymizer Universal Firewall Rule.” Select “Next.”
Step 15Top ↑Select “Finish.”
Step 16Top ↑Click on the rule you created and then select “Move Up” until the rule is at the top of the list. The traffic rules will prioritize themselves in the order listed‚ so if two rules counteract each other‚ the top one has priority.
Step 17Top ↑Finally‚ click “OK” and then “OK” two more times.
Norton 360 Firewall Configuration
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Norton 360 Firewall connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ access your Norton 360 software and follow these steps.Step 1Top ↑
In the main Norton window‚ click on the “Settings” button at the top of the window.
Step 2Top ↑When the next window opens up‚ click on “Firewall” on the left.
Step 3Top ↑Select the “Program Rules” tab.
Step 4Top ↑Locate “Anonymizer Universal” in the list of programs. Under “Access” on the right‚ change the dropdown menu from “Auto” to “Allow.” Click “Apply.”
Step 5Top ↑Select the “Traffic Rules” tab‚ and then click “Add.”
Step 6Top ↑Select “Allow” and then “Next.”
Step 7Top ↑Select “Connections to and from other computers‚” and then “Next.”
Step 8Top ↑Select “Any computer‚” and then “Next.”
Step 9Top ↑Change the protocol dropdown menu to “UDP” and select “Only communications that match all types and ports listed below.” Click “Add.”
Step 10Top ↑Select “Individually specified Ports” under “Filter by” and “Remote” under “Locality.” In the port entry field type “500 4500 1701 1702.” Make sure you include spaces between the numbers as illustrated in the diagram below. Click “OK.”
Step 11Top ↑Click “Next.”
Step 12Top ↑Check “Apply this rule” and click “Next.”
Step 13Top ↑Name your rule something that is related to Anonymizer so you will recognize it. We suggest something like “Anonymizer Universal Rule.” Select “Next.”
Step 14Top ↑Select “Finish.”
Step 15Top ↑Click on the rule you created and then select “Move Up” until the rule is at the top of the list. The traffic rules will prioritize themselves in the order listed‚ so if two rules counteract each other‚ the top one has priority.
Step 16Top ↑Finally‚ select “Apply.”
BitDefender Firewall Configuration
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your BitDefender connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ follow these steps.Step 1Top ↑
Open the BitDefender Internet Security interface by double-clicking on the BitDefender icon at the bottom right-hand side of your computer screen near the clock (in Windows 7 you may have to first click the triangular “Show Hidden Icons” to find this icon). You will see the interface below.
Step 2Top ↑Click “Firewall” on the menu on the left.
Step 3Top ↑Scroll down on the right and click “Advanced.”
Step 4Top ↑You will see the menu below. Double click on rule 25‚ “svchost.exe.”
Step 5Top ↑The following window will appear.
Step 6Top ↑In the “Action” section‚ choose “Allow‚” and then “OK.”
Step 7Top ↑And then “Close” in the “Advanced Rules” Window.
Step 8Top ↑Close your BitDefender software.
McAfee Firewall Configuration
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your McAfee connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ follow these steps.Step 1Top ↑
Open your McAfee program and select “Firewall,” and then “Settings.”
Step 2Top ↑Scroll down and choose “Program Permissions.”
Step 3Top ↑Scroll down and click “Add New Program,” choose “Full” from the dropdown menu under “Access,” and then click “Browse” to add the Anonymizer Universal program.
Step 4Top ↑Locate the “Anonymizer” folder in “Program Files.”
Step 5Top ↑Open the “Anonymizer Universal” folder.
Step 6Top ↑Select “Anonymizer Universal” (with silver icon).
Step 7Top ↑Then click “Save.”
Step 8Top ↑Click “Program Permissions” to minimize, and then “Ports and Systems Services.”
Step 9Top ↑Scroll down and click “Add,” enter “Anonymizer Universal” in the “System Service Name” and “AU” in the “System Service Category” fields. Leave the “Service Description” box empty.
Step 10Top ↑Next, enter “500, 4500, 1701-1702” in the “Local UDP Ports” field. Select “All PCs” from the dropdown menu next to “Open ports to,” and then click “Save.”
Step 11Top ↑Ensure that the rule is checked and shown as below.
Step 12Top ↑Open Anonymizer Universal and attempt to connect.
AVG Internet Security Conflict
AVG 2011 needs no special configuration at default security settings. If you have AVG 2010, the firewall settings must be set to “ALLOW ALL” in order to run Anonymizer Universal on your computer as we were unable to achieve compatibility in working with AVG.
Please follow the instructions below to configure your ESET Smart Security firewall to allow the Anonymizer Universal connection:
We have found that customers using ESET Smart Security have had problems connecting to Anonymizer Universal. Despite creating rules in ESET to allow all the appropriate traffic‚ ESET will still block the Anonymizer Universal connection.Step 1Top ↑
To begin‚ open the ESET Smart Security interface by double-clicking on the ESET icon on the bottom right-hand corner of your screen (next to the clock). On the menu on the left‚ click “Setup.”
Step 2Top ↑Then‚ from the menu illustrated below‚ click “Personal Firewall” and click on “Advanced Personal Firewall Setup.”
With the Personal Firewall option selected on the left‚ change the Filtering Mode on the right to “Automatic mode with exceptions.” Click “OK.”
Step 3Top ↑You will now be back on the Personal firewall menu. Click on “Configure Rules and Zones.”
Click the “New” button on the bottom left.
Step 4Top ↑Next‚ create the rule for Anonymizer Universal. With the “General” tab selected on the top of the window‚ please enter the following settings in the window that appears (see the screenshot for details).
Name: Anonymizer Universal Direction: Both Action: Allow Protocol: 255 (click the “Select Protocol” button‚ type in 255‚ and click “OK.”) Profile: For every Additional Action: Log
Step 5Top ↑ Step 6Top ↑Click “OK.”
Step 7Top ↑Click “OK” once again‚ and then “Apply.”
Step 8Top ↑Open Anonymizer Universal and click “Connect.”
Please follow the instructions below to configure your Webroot Internet Security Essentials firewall to allow the Anonymizer Universal connection:
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Webroot Internet Security Essentials connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ access your Webroot Internet Security Essentials software and follow these steps.Step 1Top ↑
In the main Webroot window, click on the “Firewall” button in the column along the left side of the window and then select the blue “Edit Profile Settings” link in the middle of the window.
Step 2Top ↑Click on the “Trusted/Untrusted Internet Sites” link in the “Internet Network Security” zone.
Step 3Top ↑Click on the “Add” button in the “Trusted Network” section.
Step 4Top ↑Select the radio button for “URL.” In the “Host Name” field, enter “universal.anonymizer.com” and click “OK.” Repeat Steps 3 and 4, entering “greenlight.anonymizer.com”. Then, click “OK” two more times until you are back on the Main Firewall screen.
Step 5Top ↑Select the “Applications” tab. Right click on the Anonymizer Universal entry and select “ALLOW Traffic.”
Please follow the instructions below to configure your Webroot Internet Security Complete Firewall to allow the Anonymizer Universal connection:
To ensure your software firewall is not blocking Anonymizer Universal, please configure your Webroot Internet Security Complete Firewall so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so, follow these steps.Step 1Top ↑
From the main Webroot window, select the “Edit settings” button in the PC Security section.
Step 2Top ↑Select the “Firewall” tab and click on “Applications.” You will see a list of applications will populate on the right side of the window. Select the entry labeled “anonymizer universal.exe” so that the entry highlights in blue. Scroll to the right. In the column labeled “Allowed Parent,” select “Yes” in the dropdown menu. In the column labeled “Mode,” select “Allow.”
Step 3Top ↑Click on “Security location” on the left side of the window. Then, select the “Edit sites” link on the lower right side of the window.
Step 4Top ↑In the window that opens up, select “Click to add site.” Enter in the URL “universal.anonymizer.com.”
Please follow the instructions below to configure your Kaspersky Internet Security 2010 firewall to allow the Anonymizer Universal connection:
To ensure your software firewall is not blocking Anonymizer Universal‚ please configure your Kaspersky Internet Security 2010 Firewall connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so‚ access your Kaspersky Internet Security 2010 software and follow these steps.Step 1Top ↑
Open the main application window and click “Settings” in the right upper corner.
Step 2Top ↑Select “Firewall” in the “Protection” section. Please make sure that the “Firewall” component is enabled by checking the “Enable Firewall” box. Click the “Settings” button.
Step 3Top ↑Then, click the “Filtering rules” tab in the “Firewall” window; Click “Add” link.
Step 4Top ↑Select “Allow” in the “Network rule” window in the “Action” section. Select “Add” in the “Network service” portion of the window.
Step 5Top ↑Enter the following settings in the “Network Rule.” Enter the Name “Anonymizer Universal. ” For the “Protocol” section, check the “Protocol” checkbox and select “UDP” in the dropdown menu. In the “Direction” section, select “Inbound/Outbound”. Then, type “500, 4500” for the Remote and Local Ports. When you are finished, click “OK.”
Step 6Top ↑Ensure that the “Anonymizer Universal” rule is selected in “Network service” and click “OK.” Click “OK” again. Scroll to the top of the list of rules and double-click on the folder “Packet rules.”
Step 7Top ↑Click on the “Anonymizer Universal” rule at the bottom of the list and click the “Move up” button until “Anonymizer Universal” is at the top of the list.
Step 8Top ↑Click “OK.” Then click “Apply,” and then “OK.”
Please follow the instructions below to configure your Trend Micro Internet Security Firewall to allow the Anonymizer Universal connection:
To ensure your software firewall is not blocking Anonymizer Universal, please configure your Trend Micro Internet Security Firewall connection so it will allow the Anonymizer Universal connection and unblock VPN traffic. To do so, access your Trend Micro Internet Security software and follow these steps.Step 1Top ↑
Open the Trend Micro interface. Click “Personal Firewall Controls” on the left panel.
Step 2Top ↑Click “Settings” Under Personal Firewall.
Step 3Top ↑Make sure there is a check mark in “Activate the Personal Firewall” on the Personal Firewall Settings screen. Click “Advanced Settings.”
Step 4Top ↑Click the “Network Protocol Control” tab, and then “Add.”
Step 5Top ↑Input the following settings into the “Add or Edit Personal Firewall Network Control Rule” window. Enter “Anonymizer Universal Rule” in the “Description.” Select “Outgoing” in the “Connection” section. Select “Allow” in the “Response” section. Then select “UDP” for the “Protocol.” Add Ports “500, 4500, 1701-1702” (without quotations) for the “Specified Ports.” Select “All IP addresses” for the “Types” section. Make sure “IPv4 and IPv6” is selected, and click “OK.”
Step 6Top ↑Click “Add” again as referenced in Step 4. Input the following settings into the “Add or Edit Personal Firewall Network Control Rule” window. Enter “Anonymizer Universal Rule” in the “Description.” Select “Incoming” in the “Connection” section. Select “Allow” in the “Response” section. Then select “UDP” for the “Protocol.” Add Ports “500, 4500, 1701-1702” (without quotations) for the “Specified Ports.” Select “All IP addresses” for the “Types” section. Make sure “IPv4 and IPv6” is selected and click “OK.”
Step 7Top ↑Click “OK” again.
